Comcast: Not The Sharpest Tool in the Shed
Comcast has been blocking forwarded email from The Well for a few days now, which means if you are a Comcast customer and you’ve been forwarding your Well mail to your Comcast account, they’re probably...
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Skype: Making It Difficult For People To Give Them Money
I’ve been critical of eBay’s acquisition of Skype (like a lot of people, I think they overpaid by a lot). But now that I have a client in the UK, I am using Skype at least once a week. Today on a lark...
View ArticleDear Paypal,
You know the page that merchants are supposed to use to generate payment buttons? You remember, the buttons that enable people pay money, which in turn enables you to make money? The page that...
View ArticleAmerican, Cutting Back, Plans $15 Bag Fee
Link: American, Cutting Back, Plans $15 Bag Fee “It’s the end of an era,” said Robert W. Mann Jr., an airline industry consultant in Port Washington, N.Y. Referring to the range of fees that customers...
View ArticleHandy Table of Airline Fees
Flying somewhere used to be simple, but recently airlines have begun to implement unbelievably complicated pricing policies. If you ask them, they’ll say it’s because of the increase in the price of...
View ArticleBreaking up with Sony
We just picked up our first HDTV for our rumpus room (a really sweet Samsung LCD) and an Apple TV to go along with it. Love the new TV. Love the Apple TV. But I’m not enamored with the Playstation 3...
View ArticleNobody Said That Open Source Projects Were All About Customer Service
These are sort of ancient (two and a half years old), but I just ran across them today and found them to be emblematic of a cultural defect that plagues many open source projects. These are a couple of...
View ArticleSkype Will Stop Evaporating Its Customers’ Money
In March 2007 I kvetched about how difficult it was to pay Skype online, and about how crooked it seemed that the money you put in your Skype account vanishes after six months. Well, it looks like...
View ArticleReason #285 Why Paper Telephone Books Must Die
A few days ago we got a delivery of a ten-pound paper Yellow Pages telephone directory. It went straight into the recycling, along with every paper phone directory we’ve received for the past 12 or so...
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How To Cancel Adobe Creative Cloud
tl;dr: 1) Look up your Creative Cloud order number on the “My Orders” page; 2) Click here, answer the annoying questions and scroll to the bottom to chat with an agent to have the agent cancel your...
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